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Contact Center

An increasing number of companies have recognised the significance of the Contact Centre as the main point of contact with clients by phone, e-mail, fax, or Internet. We consider ourselves as vendor independent specialists because we collaborate with our users in implementing for them the optimum technology available on the broad list of our Contact Centre solutions in collaboration with our international partners – AVAYA, Altitude, CISCO, Interactive Intelligence, Intel – Dialogic.

Given the trend of general acceptance of IP telephony by the business world, among several options, based on the criterion of standard and uniqueness, SIP (Session Initiation Protocol – session control standard for a series of communication media) has the best perspective as the successor of the H.323 Protocol.

Whether your organization is situated at one or several locations, IP telephony enables: more efficient transfer and changes in relation to centralized telecommunication configurations, distributed agents and virtual contact centres.

Simple implementation based on the Interaction Center Platform and SIP Protocol provides software solutions for:

  • IVR (Interactive Voice Response)
  • ACD (Automatic Call Distribution)
  • Call monitoring
  • Voice mail
  • Unified messaging
  • Web - based interaction functionality
  • Skills - based routing
  • Screen pop
  • CRM and ERP application integration
  • Voice and screen recording

Contact Centre, supports the existing analogous or digital telephones through the gateway functionality, using new SIP telephones, soft phone, desktop PC computers, even mobile and PDA devices.

eBanking Dept.

Tel: + 381 (0) 11 3108 680
Tel: + 381 (0) 11 3108 690
e-mail: ebusiness@saga.rs